Fair & Transparent Refund Policy

1. Our Philosophy on Refunds

At Nexurmedia, we believe that software should be a seamless, powerful addition to your creative workflow. We build tools to accelerate your productivity, not to trap you into subscriptions you do not need or want. Our entire business model is predicated on providing genuine, measurable value to our community of creators, video editors, and agencies.

We understand that despite our best efforts, our tool might occasionally not be the perfect fit for your specific technical requirements, hardware setup, or creative pipeline. Whether you misunderstood a feature, encountered an incompatible workflow, or simply decided that our platform does not align with your current project scope, we believe in resolving the situation gracefully and efficiently.

Unlike many enterprise SaaS platforms that obfuscate their cancellation processes behind endless menus or stringent, anti-consumer policies, we maintain a straightforward and highly approachable refund policy. This document is designed to be read and understood by humans, devoid of unnecessary legal jargon. It outlines exactly what you can expect from us, and what we request from you in return, ensuring a fair transaction for both parties.

2. The 7-Day Refund Window

We offer a strict, no-questions-asked **7-Day Refund Window** for all new subscription plans purchased on our platform. Your satisfaction is paramount, and we believe seven full days is ample time for you to generate previews, test exports, integrate our match cuts into your timeline, and evaluate the overall performance of our rendering engine.

This 7-day period begins at the exact timestamp of your initial successful transaction. If you determine that Nexurmedia is not the right fit for you within this timeframe, you are fully eligible to request a refund. As long as your request is submitted within 168 hours (7 days) of your initial purchase, it will be honored in accordance with our processing fee terms detailed below.

Please note that this refund window applies exclusively to your *first* subscription cycle (the initial purchase). Subsequent recurring billing charges (renewals) are not eligible for a 7-day refund window. We send email notifications prior to yearly renewals to ensure you are never caught off guard, and you hold the ability to cancel your subscription at any time via your account settings to prevent future charges.

3. The 2.5% Processing Deduction

When you make a purchase on Nexurmedia, the transaction is processed securely through our payment gateway partners (such as Razorpay). During this transaction, the payment gateway charges us a non-refundable processing fee of approximately **2.5%** of the total transaction volume.

Because these financial networks (Visa, Mastercard, UPI, etc.) do not return this processing fee to merchants when a refund is issued, Nexurmedia incurs a direct financial loss on fully refunded transactions. To maintain the sustainability of our indie-developed platform while still offering a generous refund policy, **all authorized refunds will be issued with a flat 2.5% deduction.**

For example, if you purchase a plan for ₹1,000 and request a refund within 7 days, we will process your refund for ₹975. The ₹25 deduction covers the exact cost of the non-refundable gateway tax. We believe this is the fairest compromise: it allows us to protect our operational baseline from expensive card network fees while ensuring you get the vast majority of your money back without any hassle or interrogation.

4. How to Request a Refund

We have streamlined the refund process to ensure it is as frictionless as possible. You do not need to call a support line, jump through retention hoops, or speak to a chatbot.

To initiate your refund request, please follow these exact steps:

• Navigate to our official **Contact Page** (/contact).
• Fill out all your details including your registered Full Name and Email address.
• In the "Topic of inquiry" dropdown menu, explicitly select the **"Refund request"** option.
• **Crucial Step:** You must upload a proper image/screenshot of your plan purchase invoice, along with a screenshot of your Nexurmedia profile picture to verify your identity.
• If you paid via UPI or any payments app (like PhonePe, GPay, Paytm), you must also attach a clear screenshot of the successful payment from that specific app.

**Important:** Providing all these exact screenshots makes your refund process easy and fast. If these are missing or incomplete, verifying your transaction becomes difficult, and the refund process can take up to **15 days** or lead to further manual inquiries.

Once submitted correctly with all attachments, our billing team will securely verify your timestamp to ensure the request falls within the 7-day window. Upon verification, the refund (minus the 2.5% deduction) will be initiated directly back to your original payment method. Please allow 3 to 7 standard business days for the funds to fully reflect in your bank account, credit card statement, or UPI wallet, depending on your financial institution's processing speeds.

5. Exceptions, Abuse, and Edge Cases

While we strive to be as accommodating as possible, there are necessary boundaries to protect our infrastructure from abuse and to ensure fair usage of our heavily resource-intensive AI rendering engines. The following conditions override the standard 7-day refund policy:

High-Volume Rendering Abuse

Nexurmedia absorbs significant GPU and compute costs for every video or image asset generated. If our automated systems detect that an account has generated an exorbitant amount of media—depleting vast amounts of credits or aggressively rendering high-framerate video exports—within the 7-day window *prior* to requesting a refund, we reserve the right to deny the request. A refund policy is designed for users who decide the tool isn't for them, not for users attempting to execute a one-off massive rendering project for free. We evaluate this fairly and manually if flagged.

Terms of Service Violations

If an account is terminated or suspended due to a direct violation of our Terms of Service (such as attempting to reverse-engineer our API, utilizing automated scraping bots on our rendering endpoints, or generating illicit material), no refund will be provided, irrespective of whether the account is within the 7-day window.

Plan Upgrades and Downgrades

Prorated credit adjustments occur automatically when moving between pricing tiers. However, upgrading a plan (e.g., moving from Plus to Pro) does not reset or grant a new 7-day refund window. The refund window strictly applies to the original inception date of your paid relationship with Nexurmedia.

Chargebacks and Disputes

We politely command that you reach out to us via the `/contact` page *before* initiating a chargeback dispute with your bank or credit card provider. Issuing a chargeback harms our standing with payment processors and incurs severe penalty fees. If you have a legitimate refund request within the 7-day window, communicating with us will result in a faster, cleaner resolution. If a chargeback is filed without prior communication, your Nexurmedia account will be immediately and permanently banned.

6. Post-Refund Account Status

Once a refund is successfully processed, your subscription will be immediately terminated. Your account will automatically revert to a free or un-subscribed state. Any premium generated assets stored on our servers may be locked or marked for deletion in accordance with our data retention policies for inactive accounts.

You will permanently lose any accrued credits, grandfathered pricing configurations, or early-adopter bonuses associated with the refunded subscription. However, you are always welcome to return and purchase a new subscription in the future when you feel Nexurmedia better aligns with your creative needs. Note that returning customers are not eligible for a secondary 7-day refund window.

7. A Final Note on Transparency

In an era of hidden fees and dark UI patterns, we want to stand out by being explicitly clear. This policy isn't buried in size 8 font. It is actively linked in our footer and readily available. You have 7 full days to decide. If the answer is no, drop us a message specifying the "Refund Request" topic, and we will return your funds (less the 2.5% gateway fee). It is truly that simple.

If you have any questions regarding this policy prior to purchasing, we heavily encourage you to reach out to our team at **collab@nexurmedia.in**. We are here to help you make an informed decision for your creator journey.